Last updated on: 18 December 2023

Bigstore is a hyperlocal model ecommerce platform that connects local retailers with customers in their vicinity. It allows users to browse and purchase products from nearby stores through a user-friendly app or website.

Bigstore works by aggregating products from local retailers and displaying them on its platform. Users can browse through these products, place orders, and have them delivered quickly from stores near their location.

Bigstore focuses on supporting local businesses and offers customers the convenience of shopping from nearby stores. It promotes local economic growth and ensures fast delivery of products.

To place an order on Bigstore, you need to:

  • Download the Bigstore app or visit the website.
  • Enter your location to see nearby stores.
  • Browse products, add them to your cart, and proceed to checkout.
  • Select your preferred payment method.
  • Confirm your order, and it will be processed for delivery.

Bigstore typically accepts Cards and Mpesa as payment options.

Yes, you can track your order in real-time through the Bigstore app or website. You’ll receive updates on the status of your order, from order confirmation to delivery.

The minimum order value for delivery may vary depending on the store and your location. It’s usually displayed when you place your order.

Delivery times vary, but Bigstore is known for its quick delivery. Typically, For orders within Nairobi, we have same day and next day delivery depending on what time the order was placed.

Return and exchange policies may vary by store. You can check the specific store’s policy when making a purchase. Bigstore usually supports returns for damaged or incorrect items.

Local retailers can expand their customer base through Bigstore. They can list their products online and reach a wider audience without the need for an independent e-commerce setup.

Contacting Bigstore customer support is easy, we are available on +254 7 95 703 703. For calls, WhatsApp and on social media, Facebook, X & Instagram.

To join Bigstore is very easy simply visit the website “bigstore.africa” and sign up using your email or phone number.

At Bigstore, we have a wide range of products from electronics, home appliances, mobile phones, computers to furniture, groceries and fashion, you can order anything you want anytime.

The cost of delivery varies depending on the merchant and the location of delivery.

We deliver within Nairobi and outside of Nairobi. We use G4S for deliveries outside Nairobi.

If you forget the password for your account,no need to worry, just click on the “forgot password button”  you will be prompted to reset a new password, follow the steps, and an OTP will be sent to your email. After you input the OTP,  you will be directed to change the password.

To sign up as a merchant, fill in the following merchant onboarding form https://www.bigstore.africa/become-a-merchant/

To sign up as a rider, fill in the following rider onboarding form https://www.bigstore.africa/become-a-ridermerchant/

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